Shipping Information
For a limited time, you’ll get Free Shipping on all orders over $200 (US Only).
Orders that qualify for free shipping to the US and Canada may only be shipped using the standard FedEx method. Expedited shipping options do not qualify for free shipping and are subject to the rates of the carrier.
- Some restrictions may apply based on the weight of the item being shipped. Such orders are evaluated on a case-by-case basis. Please contact Wholesale if you have questions about your order.
Need Help? Contact Wholesale
Monday – Friday | 8 a.m. to 5 p.m. EST
General Information
We process and ship all orders within 24–48 hours of receipt (unless otherwise stated). Orders are processed and shipped during regular business hours (Monday through Friday 9:00 AM – 6:00 PM CST, excluding holidays).
The following chart should aid you in determining when your package will be delivered:
| Service | Processing time | Time in transit | Expected delivery |
|---|---|---|---|
| Ground | 1 business day | 2–5 business days | 3–6 business days |
| 2nd Day Air | 1 business day | 2 business days | 2–3 business days |
| Next Day Air | 1 business day | 1 business day | 1–2 business days |
Order by 2 pm CST
If you place your order by 2 pm CST, Monday through Friday, your order will be shipped the same day (excluding holidays). This applies to US orders only, excluding California. Due to shipping schedules, California orders have a longer time in transit when shipped same day, therefore they are shipped the following morning to ensure quicker arrival.
If an order is placed on hold for any reason, you will be notified within 24 hours. Orders will remain on hold until confirmation of all pending details is received.
Orders placed by 2 pm CST during special promotions or on holidays are excluded. We do not ship on national holidays.
This does not apply to international orders and Autoship orders.
Specially shipped items are shipped separately from the rest of your order. These items include Power Plates, Mattress Pads, Pillows, Testing Kits and Select Books and Media.
$4.95 Shipping for Orders Under $200
$4.95 shipping applies only to orders shipped within the Contiguous U.S. using the standard FedEx method. This method of shipping only applies to orders weighing less than 20 pounds.
Please note: expedited shipping options do not qualify for $4.95 shipping and are subject to the rates of the carrier.
Flat Rate Shipping
Packages over 20 pounds are subject to higher shipping rates based on weight, destination, and shipping method. Please view the tables below for the Economy rates.
Packages shipped outside of the U.S. are subject to the rates of the carrier.
| Weight | Rate |
|---|---|
| 0–20 pounds | $4.95 |
| 21–50 pounds | $9.90 |
| 51–75 pounds | $25.00 |
| 76–100 pounds | $50.00 |
| 101–200 pounds | $75.00 |
| 201+ pounds | Current shipping rate |
| Weight | Rate |
|---|---|
| 1–3 pounds | $7.00 |
| 4–5 pounds | $9.00 |
| 6–9 pounds | $10.00 |
| 10–14 pounds | $13.00 |
| 15–19 pounds | $17.00 |
| 20–24 pounds | $19.00 |
| 25–29 pounds | $34.00 |
| 30–39 pounds | $40.00 |
| 40–49 pounds | $48.00 |
| 50–59 pounds | $70.00 |
| 60–69 pounds | $75.00 |
| 70–79 pounds | $85.00 |
| 79+ pounds | Current shipping rate |
International Economy Shipping
All packages are subject to current shipping rates.
US Shipping Methods
-
Contiguous United States:
- Shipping method is determined at the time of fulfillment and will be sent via FedEx. This is determined by weight of package and timeframe selected.
-
Hawaii, Alaska, and Puerto Rico:
- Shipping method is determined at the time of fulfillment and will be sent via FedEx. This is determined by weight of package and timeframe selected.
US Shipping Times after the package has been processed:
- Ground Contiguous U.S. (1–3 days)
- Ground Hawaii and Alaska (2–7 days)
- Two-Day Air (2 business days)
- Overnight (next business day)
- International (time may vary depending on location)
We do not allow shipping to P.O. Boxes.
Problems with Your Order?
Please contact our Wholesale Department if you have any issues with your order:
Mercola.com reserves the right to hold any order for a security review. If your order is affected, you will be notified.
Tracking Your Packages
You will receive one or more tracking numbers on the confirmation e-mail we send you when your order is shipped. This tracking number can be used to check the status of your package at our shipping carriers’ online stores. Your shipment service will be indicated in the e-mail. Use the link below to track your shipment:
International shipments are shipped by FedEx. All packages are shipped within two business days of order receipt, excluding holidays and special sitewide promotions. International orders cannot be shipped to PO boxes. Certain countries have specific restrictions.
Have questions about shipping? Please contact Wholesale for more information.
Please be advised that Mercola Market is not responsible for taxes and/or duties or any brokerage and/or delivery fees applied to international shipments. Also, we strongly recommend that you contact your customs office to thoroughly inquire about import regulations before placing your order, as we will not be liable for packages refused or held for delivery.
We do not ship to the following countries:
- Albania
- Algeria
- Andorra
- Armenia
- Austria
- Azerbaijan
- Belgium
- Botswana
- Cuba
- Georgia
- Ghana
- Hong Kong
- Iran
- Jordan
- Kiribati
- North Korea
- Kosovo
- Mexico
- Morocco
- Nauru
- Nigeria
- Palestinian Territories
- Russia
- Senegal
- Sint Maarten
- Solomon Islands
- South Sudan
- Spain
- Tanzania
- Tonga
- Tunisia
- Tuvalu
- Ukraine
- Venezuela
- Zaire
Specialty items cannot be shipped outside the U.S.
- Organic Crib Mattress
- Power Plates
International Terms & Disclosure
Please check with your country's customs office regarding the import of the products you wish to order. As the buyer, you are responsible for any import restrictions, prohibited import items, taxes, tariffs, fees and other duties.
You are responsible for complying with international, national or local laws regulating the importation of products that you may purchase. If an order is refused delivery by customs due to unauthorized ingredients or contents, Mercola Market is not responsible for any losses or costs incurred by you, the customer. You are solely responsible for any taxes, duties, levies, fees and/or any other expenses related to importing the products you order. If the shipment is abandoned or discarded by customs, you will not receive a refund or credit of any kind.
By placing an order with Mercola Market, you agree to the terms above.
Restricted Items
Certain products may not be available for purchase due to your country’s import regulations. For those specific items, a notice will appear in your cart along with instructions to remove that product before you’ll be able to complete your purchase. Mercola Market cannot guarantee that our restriction information is always up to date, and it’s possible that a restricted item will not trigger a message in your cart. As regulations change constantly, we strongly recommend checking with your local authorities for information on regulations that may affect your ability to receive your order.
In some countries, importing supplements are limited to one 90-day supply per transaction and must be for your own personal use. Losses incurred due to exceeding your country’s limitations will not be refunded.
Damaged/Missing Packages
If your Mercola Market order arrives damaged, please take a photo of the damaged product along with the inside and outside of the box/envelope, and contact Wholesale within 45 days of the order date.
If your order tracking information shows that it was delivered, but you have not received it, please contact Wholesale within seven days of the delivery date listed on the tracking information.
Need Help? Contact Wholesale
Please Note: Wholesale Team Members are not qualified to answer any medical or veterinary questions.